At Mode & Minimal, we take pride in the quality and craftsmanship of our products. However, we understand that there may be occasions when a return is necessary. This policy outlines the conditions under which returns and refunds are accepted, and how to initiate the process.

Returns Eligibility

  • Customers may request a return within 5 calendar days from the date of delivery.
  • To be eligible for return, the item must be:
    • Unused, unworn, and unwashed
    • In original condition with all tags, labels, and packaging intact
  • Products that show signs of use, damage, or lack original packaging will not be accepted for return and may be sent back to the customer.
  • Non-returnable items include:
    • Items marked as final sale
    • Heavily discounted items
    • Gift cards
    • Digital/downloadable products
    • Intimate wear (for hygiene reasons)

How to Initiate a Return

  • Email us at info@modeandminimal.com within the 5-day window.
  • Include:
    • Your order number
    • Reason for the return
    • Photographs (in case of defective or incorrect items)
  • Once reviewed and approved, we will issue a Return Authorization and provide the return address.

Note:
Customers are responsible for return shipping charges unless the item was delivered damaged or incorrectly. We recommend using a trackable shipping service, as we cannot guarantee the receipt of untracked returns.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 5 days of delivery at info@modeandminimal.com with:

  • Order number
  • Description of the issue
  • Clear photos showing the problem

Upon verification, we will offer a replacement, full refund, or store credit—based on your preference and product availability. In such cases, return shipping is on us.

Refund Process & Timelines

  • Once we receive and inspect your return, and it meets our return criteria, we will initiate a refund to your original payment method.
  • Refund Timeframe: 5–7 business days after receiving the returned item.
  • The exact time may vary depending on your bank or payment provider.
  • You’ll receive a confirmation email once your refund is processed.

Note:
If the returned item is found to be used, altered, or not in acceptable condition, the refund may be denied and the item returned to you.

Exclusions & Non-Returnable Situations

Returns will not be accepted if:

  • The request is made after the 5-day return window
  • The product has been used, washed, or altered
  • The item is categorized as non-returnable
  • The return is sent without prior authorization

Unauthorized returns will not be processed and may be returned to the sender.

Contact Us

We’re here to help. If you have any questions or need assistance with your return:

Mode & Minimal
📍 92 Heroor, Bantakal, Udupi – 574115, Karnataka, India
📧 Email: info@modeandminimal.com
📞 Phone: +91 9019553823
🕒 Business Hours: Monday to Friday, 10:00 AM – 6:00 PM

Thank you for shopping with Mode & Minimal.
We value your trust and will always do our best to make your experience smooth and satisfying.

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